Your privacy is our top priority. This document explains in detail how 35bd collects, uses, stores, and protects your personal information — in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six layers of privacy protection we apply to safeguard the personal information of every member.
All data transmitted between your browser and 35bd's servers is protected with high-grade SSL encryption. Sensitive information such as passwords and banking details is never sent in plain text.
Your personal data is stored in a database protected with strict access controls. Only authorised personnel may access your information, and every access is logged for audit purposes.
35bd has never and will never sell, rent, or share your personal data with external marketers or advertisers. Your data belongs to you and is used solely for platform operations.
An additional security layer through two-factor authentication (2FA) ensures only you can access your account. Even if your password is compromised, your account stays protected with 2FA.
Our systems continuously monitor your account activity to detect any suspicious access attempts. If unusual activity is detected, you will be notified immediately.
All our data management practices are in full compliance with Malaysia's Personal Data Protection Act 2010, giving you clear legal rights over your personal data.
Important Note: This Privacy Policy describes our practices regarding personal data. By using the 35bd platform, you agree to the collection and use of information as described in this document. Please read it carefully.
35bd ("we", "Platform") values the privacy of every user and member who uses our services. This Privacy Policy is crafted to clearly and transparently explain how we manage your personal data from the moment you register until you stop using the platform.
We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), which provides a robust legal framework for personal data processing in the country. Every data-related decision we make is guided by the core PDPA principles of transparency, fairness, and data security.
This Privacy Policy applies to all users of the 35bd website, the 35bd mobile app, and all other services provided under the 35bd brand.
To provide a secure and seamless experience, 35bd collects several categories of information from users. We only collect data that is strictly necessary for the stated purposes.
| Data Categories | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, IC number, date of birth | Mandatory (KYC) |
| Contact Information | Phone number, email address | Mandatory |
| Financial Information | Bank account number, bank name | Mandatory (withdrawal) |
| Technical Data | IP address, device type, browser | Automatic |
| Activity Data | Game history, transaction logs | Automatic |
| Cookie Information | Session preferences, language settings | Options |
We do not collect sensitive data such as your medical information, religious beliefs, or political views. If you prefer not to provide certain information, you may do so — however, this may affect our ability to provide certain services to you.
35bd collects your personal data for legitimate and specific purposes. We do not collect data excessively or for undisclosed purposes.
We will only use your data for the purposes stated, or other directly related purposes that will be communicated to you in advance.
The data we collect is used responsibly and is limited to what is necessary for platform operations. Below is a detailed explanation of how your data is used in the daily activities of the 35bd platform:
Verification & Security: Your identity data is used to verify that you are the legitimate account owner during every login and transaction. This includes monitoring login patterns to detect unauthorised access.
Transaction Processing: Your financial information is used solely to process the deposits and withdrawals you request. This data is not stored persistently on our servers — it is processed through secure, encrypted payment channels.
Marketing Communications: With your consent, we may send you information about promotions, special offers, and platform updates via email or in-app notifications. You may opt out of marketing communications at any time through your account settings.
Analytics and Improvement: Aggregated and anonymised data is used to understand platform usage patterns, optimise technical performance, and develop new features that benefit all members.
35bd does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, under certain limited circumstances, we may share information with the following parties:
Every third party we work with is carefully vetted and required to uphold data protection standards equal to or exceeding our own.
We implement multiple layers of technical and organisational security to protect your personal data from unauthorised access, leakage, alteration, or destruction.
While we take all reasonable measures, no system can be guaranteed 100% secure. In the event of any security incident involving your data, we will notify you in a timely manner in accordance with legal requirements.
The 35bd platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly.
Types of cookies we use:
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some parts of the platform.
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data that we hold. We fully respect and facilitate the exercise of these rights.
To submit any request regarding your personal data rights, please contact the 35bd customer support team. We will process your request within 21 business days.
35bd does not retain your personal data longer than necessary for the stated purposes or as required by law. Below are our data retention guidelines:
When data is no longer needed and there is no legal obligation to retain it, we will delete or destroy it securely using methods that ensure the data cannot be recovered.
The 35bd platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
If we discover that personal data has been collected from someone under the age of 18 without proper age verification, we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian who believes your underage child has registered on our platform, please contact our support team immediately for further action.
35bd reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, new technologies, or updated legal requirements. Any material changes will be communicated to you via:
We recommend that you review this Privacy Policy page periodically. Your continued use of the 35bd platform after any changes take effect will be considered your acceptance of the latest version of this Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you.
You can reach the 35bd customer support team via live chat available 24 hours a day, 7 days a week, directly within the platform. We are committed to responding within 24 hours for all privacy-related enquiries.
35bd Customer Support — Available 24/7 via in-platform live chat. All privacy inquiries are handled by trained staff and processed with full confidentiality.
For more information about your rights and protections as a user, please also refer to Terms and Conditions as well as Responsible Gaming Policy us.
Your data is safe with us. Join hundreds of thousands of members in Malaysia who have trusted 35bd as their preferred online entertainment platform.